Career Opportunities

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Customer Success / Tech Support Representative

If you love supporting customers via email and phone, if you enjoy speaking with customers and assisting them to get the most out of the streaming solutions of Lightcast.com to benefit their organizations, and if you have experience with media production and live-encoders, even as a volunteer in a church, email us your resume today!

Part of your exciting responsibilities will be to ensure customers are fully onboarded, proactively drive adoption, and identify expansion opportunities. This position will work closely with Sales, Account Management, Tech Support and Development Teams in Europe and the US and follows a success protocol to make sure that customer orders are being communicated and executed in time.

Responsibilities

• Respond & resolve customer inquiries via email and ticket system (30+/day) in a timely and efficient manner by working with various departments across the organization to advocate for the customer and work together to resolve any requests
• Oversee the onboarding of new accounts and ensure successful implementation
• Account Training Calls and Encoder Configuration Calls with (new) customers
• Performing Live Streaming tests with customers
• Place and receive calls to/from customers
• Identify growth opportunities within existing accounts
• Educate customers about Lightcast.com products and services both over the phone and email
• Pro-actively providing and follow up on product quotes, up-sells, down-sells and cross-sells while maintaining excellent product knowledge
• Maintaining and contributing to Customer Satisfaction campaigns and phone surveys
• Effectively manage, support and continually update Company CRM and work with our Customer Success teams to ensure data quality and the usage of the platform as a toolset
• Performing other administrative support duties as requested
• Writing contribution for Lightcast.com Blogs and Newsletters for best practices on how to use Lightcast.com services

Qualifications:

• At least 1.5 years of successful experience in Customer Success or Account Management in a SaaS company, preferably in a related field
• Deep knowledge of SaaS products and services
• Candidate must possess excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
• Excellent problem solving skills, taking a consultative approach to find the best solution
• Proficiency in all Microsoft Office Programs, including Word, PowerPoint, Excel and email programs.
• Willing to learn and adapt to new technologies and systems easily
• A. or B.S Degree

To perform the job successfully, an individual should demonstrate the following competencies:

• ‪‪Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations.
• ‪‪Technical Skills - Assess own strengths and weaknesses; Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others.
• ‪‪Customer Service - Respond promptly to customer needs; Meet commitments; Display pleasant and friendly demeanor; Handle situations with the best interest of the customer and the company in mind; Go beyond the call of duty to provide exceptional service.
• ‪‪Interpersonal Skills - Maintain confidentiality; Listen to others and remain open to others' ideas and willing to try new ideas.
• Teamwork - Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives.

Please email resume with complete job history for consideration and reference the job title.

If you match the experience, requirements and profile for this position, please send your application and resume with references to dreamcareer@lightcast.com

Only candidates with residence within the Charlotte area will be considered.

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Outside Sales Representative

You bring the Passion to succeed in sales and we’ll teach you our business!

In this outside sales position, you will be responsible for delivering the Lightcast.com value proposition within the Charlotte area. Specific job duties will involve developing leads, prospecting for new business opportunities and closing new business. You will achieve 100% of quota through implementing creative sales strategies, performing customer needs analysis, presentations, and product demonstrations. Candidates with sales experience at Brightcove, Ooyala, Kaltura, Vimeo, Haivision, or Zype are a good fit for this position.

Our ideal candidate will be a self-starter with a history of technology services sales success coupled with innate problem-solving abilities. One that is customer-centric displaying positive persistence, optimism, and empathy in all situations.

Highly beneficial for your application: multiple years of experience with lead development in verticals including media, sports, music events, schools, colleges, government, NPOs, YouTube influencers/Vloggers.

Qualifications include:

• Bachelor’s Degree required
• 3+ years successful experience in SaaS sales (or other recurring, contract based b2b technology service)
• 3+ years of experience in Tech Sales (current/past employments must include tech company)
• A high knowledge level in Streaming Technologies
• Documented records of achievements in technology services sales
• Exceptional negotiation and closing skills
• Excellent written and verbal communications skills
• Excellent problem-solving and solution generation skills
• Computer proficiency with smart phones, MS Windows and Office, CRM and social media platforms and applications
• Must be highly accurate and attentive to detail
• Reliable transportation required
• Self-starter with good work ethic and ability to work independently
• Excellent customer service and follow-up skills
• Legally eligible to work in the United States

If you are looking for a company that rewards you for all your hard work, please email your resume and cover letter no later than June 30th to outsidesales@lightcast.com. Your cover letter must explain why you feel you are a good fit for this opportunity.

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Inside Sales Representative

You bring the Passion to succeed in sales and we’ll teach you our business!

Leads are coming in faster than we can follow up! We are seeking the consummate sales professional that will be responsible for identifying the customer's business needs and selling the Lightcast.com array of products and services - managing the sales process from “contact to contract.”

Specific job duties will involve developing leads, prospecting for new business opportunities and closing new business. You will achieve 100% of quota through implementing creative sales strategies, performing customer needs analysis, presentations, and product demonstrations. Candidates with sales experience at Brightcove, Ooyala, Kaltura, Vimeo, Haivision or Zype are a good fit for this position.

The more sales you make, the more money you can earn. Our ideal candidate will have an “above and beyond" attitude and the tele-sales record to match with lead development experience in verticals including media, sports, music events, schools, colleges, government, NPOs, YouTube influencers/Vloggers.

Qualifications include:

• Bachelor’s Degree required
• 3+ years successful experience in SaaS sales (or other recurring, contract based b2b technology service)
• 3+ years of experience in Tech Sales (current/past employments must include tech company)
• A high knowledge level in Streaming Technologies
• Documented records of achievements in technology services sales
• Exceptional negotiation and closing skills
• Excellent written and verbal communications skills
• Excellent problem-solving and solution generation skills
• Computer proficiency with smart phones, MS Windows and Office, CRM and social media platforms and applications
• Must be highly accurate and attentive to detail
• Reliable transportation required
• Self-starter with good work ethic and ability to work independently
• Excellent customer service and follow-up skills
• Legally eligible to work in the United States

If you are looking for a company that rewards you for all your hard work, please email your resume and cover letter no later than June 30th to: insidesales@lightcast.com. Your cover letter must explain why you feel you are a good fit for this opportunity.

Only candidates with residence within the Charlotte area will be considered.

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Full Stack Developer

Lightcast.com offers a full stack developer position with exciting projects, cutting-edge technologies and a diversified scope of work. You won't be bored in this position! You will have the opportunity to develop the latest-gen applications for media streaming, social media distribution and CRM functionalities, as well as assisting in server administration. This position requires some skills and experience, but also provides an outstanding opportunity to acquire new skills, knowledge and experience in a variety of exciting projects, such as ConnectedTV media delivery to Roku, AndroidTV, FireTV, AppleTV and much more.

With our 4-year growth rate of 124% and winner of the GOLD Stevie Award for our innovative Content Management System, we are recognized as one of the leading and most influential Companies in the online video space. Our business fundamentals, our market, and our place in that market is strong.

Our company holds true to Christian values - with a strong emphasis on giving back to charities and non-profits which truly sets us apart from the competition and is how we engage with our co-workers and the marketplace.” Learn more at https://www.lightcast.com/awards/.

Due to our growth, we are seeking a self-motivated, results-oriented individual as a Full Stack Developer in the Charlotte, NC area.

You will be working in a small team at our creative Charlotte office location, as well as participating in weekend call support rotation as required. You will provide Tech-Support for tickets concerning your area of expertise to customers both over phone, chat and ticket system together with our tech support team. This full-time position combines the best of both worlds: direct interaction with customers providing tech-support, as well as developing new web applications and administrating the server system.

We are proud to offer:

• Attractive, competitive compensation
• Interesting variety of tasks and interaction with international offices
• Company provided laptop
• Health Care package with health, dental, vision, life
• Retirement plan with company match
• Paid time off
• Lots of opportunities to grow
• Superior products and services
• Excellent training provided

At Lightcast.com we work together as a family. We believe in simple values, such as transparency, kindness, and collaboration which translates into pride and commitment to our team and product. When we’re not working, we enjoy barbecue together, lots of coffee and austrian chocolate. : )

Responsibilities

• Bringing deep knowledge and technical expertise in all aspects of solution design and application development for specific business environments
• Focus on setting technical direction for applications and similar technologies as well as taking responsibility for technically robust solutions encompassing all business, architecture, and technology constraints
• Development of PHP/mysql code for back end and front end applications (e.g. Lightcast client accounts, company CRM, etc.)
• Perform UI tests to optimize performance
• Manage cutting-edge technologies to improve legacy applications
• Collaborate with Front-end developers to integrate user-facing elements with server side logic
• Build reusable code and libraries for future use
• Responsible for end to end project implementation and ensuring the stability of the platform
• Utilizes in-depth knowledge of technological alternatives and business system requirements to recommend innovations that enhance and/or provide a competitive advantage to the organization
• Provide training and support to internal teams
• Server administration and troubleshooting
• Technical support via email, ticket system, messenger or phone for clients and coworkers also on weekends (rotation).

Requirements

• Minimum of 5 years experience in php/mysql development, html/css, javascript/ajax
• Experience with frameworks like cakephp
• Expertise in object oriented programming
• Knowledge in linux server administration
• Experience in network administration
• Experience with Database Cluster Setups, Load Balancers and Fail Safe Storage Solutions
• Experience in technical customer support is beneficial
• Experience working directly with clients in a highly professional manner
• Excellent oral and written communication skills

Additional knowledge which will give you an advantage

• Preferably experience in the field of video streaming like Wowza Media Server

Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements. Only local candidates in Charlotte will be considered.

If you match the experience, requirements and profile for this position, please send your application and resume with references to dreamcareer@lightcast.com

Only candidates with residence within the Charlotte area will be considered.