Get Support

At Lightcast, we believe powerful media technology should be accessible, intuitive, and fully supported. That’s why we’ve designed a multi-tiered support system to meet every need—whether you prefer self-guided resources or personalized consulting.

Self-Service Support

Self-Service Support

Your Tools. Your Control. Your Pace.

Every Lightcast account includes access to the Support Center—our comprehensive knowledge base designed to help you make the most of your platform.

Available at: support.lightcast.com
Explore:

  • Step-by-step tutorials & walkthroughs
  • Video guides and how-to webinars
  • FAQs and troubleshooting articles
  • Documentation for Media Cloud, Control Center, and Social Media Desk

Whether you're setting up your 24/7 Scheduler, managing media assets, or publishing across platforms, we’ve got clear, actionable answers waiting.

Email Support

For Development Projects & Advanced Services

If your service package includes custom development (apps, websites, or publishing feeds), your project will be supported via:

  • Your Lightcast Control Center
  • The Support Center
  • Direct access to Customer Care via email

You can also order additional development services or enhancements directly from your account dashboard.

Phone Support

Included with LightcasterXD Leasing

If you lease the LightcasterXD encoder, you’re covered with dedicated phone support for hardware setup, configuration, and operation. You'll receive direct guidance from our team to get streaming fast and reliably.

Need More Personalized Help?

Some topics fall outside the scope of standard support—but we’ve got you covered there, too.

The following are not included in discounted SaaS packages:

  • Setup of third-party encoders, cameras, routers, or mixers
  • Troubleshooting local network, ISP, or non-Lightcast software
  • Graphic design, blog or social content creation
  • Strategy for your business model, pricing, or product development
  • Custom web or app builds outside your package scope

But yes—personalized consulting is available!
We offer discounted packages for:

  • 1-on-1 workshops on your Control Center & media setup
  • Encoder configuration & streaming troubleshooting
  • Strategic media consulting

Check your Lightcast Control Center for current offers or contact us for a custom quote on Signature Business & Tech Consulting.

Every Device, Every Platform

Your content, delivered anywhere, on any screen.

Lightcast for Every Device, Every Platform